Returns & Refunds

You have 45 days from the day your order is delivered to request a return. We use the carrier delivery date, not the dispatch date.

Unopened products in their original packaging can be returned for any reason inside that window. Skincare is a personal-care product, so the seal matters: a bottle, tube or jar that is still sealed goes back for a full refund with no questions asked.

Forty-five days is longer than most stores allow, and it is deliberate. The load scale asks you to introduce a product slowly — one night a week to start — and a thirty-day window would run out before you had properly tried it.

For hygiene reasons we cannot resell an opened cosmetic, so an opened product is not returnable simply because you changed your mind.

It is returnable if it caused a skin reaction, or if it arrived faulty — a formula that had separated, a broken pump, a wrong or damaged item. Email a photograph and a short description and we will replace it or refund you in full. You do not need to send anything back in that case, and we would rather you did not.

This is why every product page asks you to patch-test before first use. It is the fastest way to find out a formula does not suit you, and it costs you a day rather than a bottle.

Email orders@valueskinco.com with your order number and what you would like to do. We reply within one business day with a prepaid shipping label.

There is no address to post to and no return postage for you to pay. Pack the product in the packaging it arrived in, attach the label, and hand it to the carrier.

Refunds are issued to the original payment method within 5 business days of the return arriving with us. We email you when the refund is sent.

After that it is with your card issuer. Most refunds appear on a statement within a further 3 to 5 business days; a small number of issuers take up to a full billing cycle.

Refunds are made in USD, to the card used for the original purchase. We cannot refund to a different card or to a different person.

An order can be cancelled for a full refund at any point before it ships. Email hello@valueskinco.com with the order number and we will stop it.

Orders placed before 1:00pm MT on a business day usually ship the same day, so cancel early if you have changed your mind.

If an order arrives damaged, photograph the box and the contents before unpacking anything further and email us the same day. We replace damaged orders without asking for the original back.

If tracking shows delivered and the parcel is not with you, tell us within 7 days of the delivery scan. We will open a claim with the carrier and, either way, get a replacement to you.